Shipping

With us, fast, transparent and reliable shipping is paramount. Whether you place a small order or order in large quantities, we have fixed shipping rates per zone, with no extra charges for multiple packages.

For customers in the Benelux countries, France and Germany, we also offer free shipping for orders above a certain purchase amount. Thus, you not only benefit from fast delivery, but also from additional advantages!

Thanks to our cooperation with reliable shipping partners such as Bpost and DPD, we ensure that your order is delivered safely and efficiently, no matter where you live. Moreover, each shipment is insured based on the value of your order, so you are protected against loss, damage or theft.

On this page you will find all the information about our shipping options, delivery times and rates. Do you have questions or specific shipping needs as a business customer? 
If so, feel free to contact us for a customized solution.

Additional Information

• Delivery Time 
  We ship your order on Monday, Tuesday, Thursday and Friday.
  Orders placed before 4 p.m. will leave the same day.
  Depending on the country, the delivery time varies from 1 to 10 working days.
• Track & Trace
  With every order you will receive a Track & Trace code, so you can track your package easily and accurately.
• Insurance
  Each shipment is fully insured by us based on the value of your order. This offers you, the buyer, protection against damage, loss or theft during transport. So you can order with peace of mind!
• Return policy
  Not satisfied? No problem! Check out our return policy for more information on how to return a product.
• Business Customers
  For business customers, we offer customized shipping solutions. Contact us via email or phone for more information.
• Shipping Partners
  National shipments (Belgium): Are always shipped and delivered by Bpost.
  International shipments: European shipments go through a Bpost partner. In 80% of countries this is DPD, while the remaining 20% are handled by other verified and reliable courier services.

Free shipping

• Benelux : free shipping on an order from €150,00.
• France (FR) + Germany (DE) : free shipping for an order from €250,00.
• For orders below this amount we charge a standard shipping cost of :

Shipping costs by country
No extra charges for large orders!

We have prepared a clear shipping table below in which different countries are divided into three zones. For each zone, there is one fixed price per order, regardless of the number of packages. Whether you order one or three packages, shipping costs remain the same.

Zone 1: South and Central Europe

Zone 2: Northern and Eastern Europe
 

Zone 3: Southeastern Europe
 

Shipping outside the listed areas

Would you like to order something, but your country is not among the shipping zones listed above?
No problem! We may still be able to arrange shipping.

Because shipping costs for other countries depend on weight, we are happy to make a personalized quote for this. 
Please send us an email to info@douchy.com with the following details:
→What products you would like to order (and quantities) →
→Which country the order should be shipped to

We will then look into the best shipping options for you and provide you with a customized quote.
 
Careful and secure shipping

We understand how important it is that your order arrives in perfect condition. That's why we use the reliable STEHBOX® packaging, specially designed to safely ship bottles and other delicate products.

What makes our packaging unique?

• Optimal protection: The STEHBOX® offers a sturdy and shock-resistant structure, ideal for shipping fragile items such as bottles.
• Quality guaranteed: Our packaging is tested and certified for international shipments, so your order arrives safely.
• Different sizes: We use packaging tailored to your order, whether it is 2,3,6, 12,...or even up to 18 bottles.
• Innovative inlay design: Thanks to the special "PREMIUM" and "KOMPAKT" inlays, bottles stay firmly in place, even during longer shipments.
  
   

Worry-free shipping

• Our carefully chosen packaging ensures that your products arrive in top condition, no matter the distance. Rely on our experience and quality for a hassle-free delivery.Worry-free shipping